Privacy Policy

Welcome to "Move My Ghar," your trusted partner for relocating with ease and confidence. We are committed to safeguarding the privacy and security of the personal information of our users, partners, and visitors. This Privacy Policy outlines our practices concerning the collection, use, and sharing of your personal information. Our goal is to ensure transparency in how we handle your data, providing you with the control you deserve over your personal information.

The purpose of this Privacy Policy is to inform you about the types of information we collect from you when you use our services, how we use that information, and the circumstances under which we disclose it. It also aims to educate you about your rights regarding your personal information and how you can access and update this information.

This policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events.

Date of Last Update: 26 March 2024 - We periodically update our Privacy Policy to reflect changes in our practices, technology, legal requirements, and other factors. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

Information Collection

At "Move My Ghar," we collect information to provide better services to all our users and partners. The information we collect helps us tailor our services to your needs, from suggesting the best packers and movers to offering customer support. Here’s a breakdown of the types of information we gather:

1. Personal Information:

  • Name and Contact Details: This includes your first and last name, email address, postal address, phone number, and other similar contact data.
  • Account Information: For users who create an account, we collect information necessary for account creation and administration, such as username, password, and other identifying information.
  • Transaction Information: Details of transactions you carry out through our services and of the fulfillment of your orders.

2. Usage Information:

  • Details about how you use our website, such as the pages you view, the links you click, and other actions taken in connection with our services.
  • Device information, including IP address, web browser type and version, operating system, and device identifiers.
  • Information collected via cookies and similar technologies, as outlined in our "Cookies and Tracking Technologies" section.

3. Information from Third Parties:

  • We may receive information about you from other sources, including our partners, and integrate that with information we collect through our services.
  • For instance, if you access our services through a third-party application, such as a social network, we may collect information about you from that third-party application that you have made public via your privacy settings.

Methods of Collection:

  • Directly from You: Most of the information we collect is directly provided by you. This happens when you use our services, create an account, interact with customer service, or participate in surveys and promotions.
  • Automatically through Your Use of Our Services: We automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity but may include device and usage information.
  • From Third Parties: We may receive information about you from other sources, such as social media platforms and our network of partners, and combine that with the information we collect directly from you.

By using "Move My Ghar," you consent to the collection and use of your information as described in this section. We take your privacy seriously and are committed to ensuring that your information is collected and used in accordance with this Privacy Policy.

Use of Information

At "Move My Ghar," the information we collect is instrumental in our mission to provide and improve our services. We use this information in various ways to ensure efficiency, security, and personalized user experience. Below are the key purposes for which your information is used:

1. To Provide and Manage Services:

  • Service Provisioning: To execute the services you request, including connecting you with trusted packers and movers, and to carry out our obligations arising from any contracts entered between you and us.
  • Account Management: To manage your account, including to facilitate your access to and use of our services. This may involve authentication, customer service, and responding to your inquiries or feedback.
  • Communications: To communicate with you about your account, our services, and any changes to our policies or terms. We may also use your information to respond to your comments, questions, and requests.

2. To Improve Our Services:

  • Personalization: To tailor content, recommendations, and advertisements we and our partners display to you, both on our services and elsewhere online.
  • Analytics and Service Improvement: To monitor and analyze usage and trends to improve your experience with "Move My Ghar." This includes aggregating information to develop new services, features, and functionality.

3. To Ensure Security:

  • Security Measures: To enhance the security of our services, including detecting, investigating, and preventing fraudulent transactions and other illegal activities and protecting the rights and property of "Move My Ghar" and others.
  • Legal Compliance: To comply with legal and regulatory requirements, including responding to lawful requests and legal processes.

4. For Marketing and Promotional Efforts:

  • To send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences (including information about "Move My Ghar" or partner campaigns and services).

5. Feedback and Surveys:

  • We may use your information to request feedback and to contact you about your use of our services. Participation in surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information.

Consent and Withdrawal:

  • Where we rely on your consent to use your personal information, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of the processing before your consent was withdrawn.

Your information is a crucial part of our operations, and we're committed to using it responsibly and with respect for your privacy. We ensure that our use of information aligns with our commitment to offering you a personalized and secure service.

Information Sharing and Disclosure

At "Move My Ghar," we understand the importance of your personal information and are committed to safeguarding your privacy. We share your information in the following ways and contexts:

1. With Service Providers:

  • We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, and auditing services. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

2. For Legal Reasons:

  • Compliance with Laws: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal processes, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • Vital Interests and Legal Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities, or as evidence in litigation in which we are involved.

3. With Your Consent:

  • We may disclose your personal information for any other purpose with your consent.

4. Merger or Acquisition:

  • If "Move My Ghar" is involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law and/or contract.

5. International Transfers:

  • Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

6. Affiliates:

  • We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

Protection of Your Information:

  • In all cases, we seek to ensure that any personal information we share is protected through agreements that enforce the confidentiality and security of the information and restrict the purposes for which it can be used.

"Move My Ghar" takes the trust you place in us seriously and endeavors to only share your information in ways that are necessary for the provision of our services, legal compliance, or as you have directed us.

User Rights and Choices

At "Move My Ghar," we respect your rights to control your personal information. We provide you with the following rights and choices regarding the information we collect and how we use it:

1. Access to Information:

  • You have the right to request access to the personal information "Move My Ghar" holds about you. This allows you to receive a copy of the personal information we have about you and to check that we are lawfully processing it.

2. Correction of Information:

  • If the information we hold about you is incorrect or incomplete, you have the right to request that we correct or complete it. This enables you to have any incomplete or inaccurate information we hold about you corrected.

3. Deletion of Information:

  • You have the right to request that "Move My Ghar" delete or remove your personal information when there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully, or where we are required to erase your personal information to comply with local law.

4. Object to Processing:

  • You have the right to object to the processing of your personal information when we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.

5. Restriction of Processing:

  • You have the right to request that "Move My Ghar" suspend the processing of your personal information, for example, if you want us to establish its accuracy or the reason for processing it.

6. Data Portability:

  • Under certain circumstances, you have the right to request the transfer of your personal information to another party.

7. Withdrawal of Consent:

  • Where we are relying on consent to process your personal information, you have the right to withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

Exercising Your Rights:

  • To exercise any of these rights, please contact us using the contact information provided in our Privacy Policy. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

"Move My Ghar" is committed to ensuring that you can exercise your rights easily and without obstruction. We aim to respond to all legitimate requests within one month. Occasionally it could take us longer if your request is particularly complex or you have made several requests.

Cookies and Tracking Technologies

"Move My Ghar" employs cookies and similar tracking technologies to track the activity on our service and hold certain information. These technologies are used to collect and track information and to improve and analyze our service. Here’s how we use these technologies:

1. Cookies:

  • Definition: Cookies are small data files that are placed on your device (computer or mobile device) when you visit a website. Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.
  • Use: We use both session and persistent cookies for various reasons, including to enable basic functions like page navigation and access to secure areas of the website, to analyze our site traffic, and to personalize content and ads.

2. Web Beacons:

  • Definition: Web beacons (also known as "pixels" or "clear gifs") are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users or to access cookies.
  • Use: In contrast to cookies, which are stored on a user’s computer hard drive, web beacons are embedded invisibly on web pages.

3. Scripts:

  • Scripts are code used to collect information about how you interact with our website, such as which links you click on.

4. Analytical & Performance Cookies:

  • These are used to collect information about traffic to our site and how users use our site. The information gathered does not identify any individual visitor. It includes the number of visitors to our site, the websites that referred them to our site, the pages they visited on our site, what time of day they visited our site, whether they have visited our site before, and other similar information.

Managing Cookies:

  • Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our services.
  • You may also opt-out of certain third-party cookies through the corresponding third-party's website or through online privacy tools like the Network Advertising Initiative's opt-out page.

Consent:

  • By using our website, you consent to the use of cookies and similar technologies as described in this policy. We respect your privacy and are committed to providing clear information about the technologies we use.

This section is designed to make you aware of the cookies and tracking technologies we use to enhance our service and your experience. Should you have any queries or require further information, please refer to the contact details provided in our Privacy Policy.

Data Security

"Move My Ghar" takes the security of your personal information very seriously. We implement a variety of security measures designed to maintain the safety of your personal information when you enter, submit, or access your personal information. Here are the key aspects of our data security approach:

1. Security Measures:

  • We use appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing and against accidental loss, destruction, or damage. This includes the use of encryption, firewalls, and secure server facilities.
  • Regular Security Assessments: Our systems and services are regularly reviewed for potential vulnerabilities and attacks. We also conduct security assessments to ensure that we maintain strong security measures.

2. Employee Training and Awareness:

  • All our employees are required to undergo training on our data privacy and security policies. Employees are made aware of the importance of protecting personal data and privacy, and they are equipped with the knowledge to do so effectively.

3. Access Control:

  • Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

4. Secure Transactions:

  • For services requiring online payment, we use third-party services that comply with the necessary security standards to ensure that your payment information is handled safely and securely.

5. Incident Response:

  • In the unfortunate event of a data breach, we have in place procedures to deal with any suspected personal data breach. We will notify you and any applicable regulator of a breach where we are legally required to do so.

6. Data Retention and Destruction:

  • We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. After this period, your personal data will be securely destroyed in accordance with our data retention and destruction policy.

Your Role in Protecting Your Information:

  • We also advise you to take steps to protect the privacy of your personal information. This includes choosing strong passwords, keeping your devices and software up to date, and being cautious about the information you share online.

"Move My Ghar" is committed to ensuring that your information is secure. While no internet or email transmission is ever fully secure or error-free, we are dedicated to taking all reasonable steps to protect your personal data.

Data Retention

"Move My Ghar" is committed to not retaining personal information longer than necessary for the purposes for which it is collected, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. Here's how we approach data retention:

1. Retention Periods:

  • The length of time we keep your personal information depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you services or to comply with applicable legal, tax, or accounting requirements).
  • Personal information that we collect to fulfill a contract with you is typically kept for the duration of the contract plus a certain period afterwards to deal with any follow-up issues or questions.
  • Information collected for marketing purposes is kept until you unsubscribe or request that we stop sending you marketing communications.

2. Criteria for Determining Retention Periods:

  • Legal Obligation: We retain information as required by law, such as tax laws, consumer protection laws, and other data protection and privacy laws which apply to our business.
  • Contractual Obligations: For individuals that have entered into a contract with us, we retain personal information for the duration of the contract and for a period afterwards to address any questions or issues.
  • Business Purposes: Information may also be retained for the period necessary to fulfill the purposes outlined in our Privacy Policy, including to maintain adequate and accurate business and financial records.

3. Data Review and Deletion:

  • We regularly review our data retention practices to ensure compliance with our policies and legal obligations.
  • Upon the expiry of the retention periods, your personal information is securely deleted or anonymized so that it can no longer be associated with you.

4. User Requests for Deletion:

  • As outlined in the "User Rights and Choices" section, you have the right to request the deletion of your personal information. When we receive a verified request to delete your personal information, we will do so in accordance with our data retention policy and applicable law.

5. Exceptional Circumstances:

  • In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

"Move My Ghar" understands the importance of privacy and is dedicated to ensuring that your personal information is kept no longer than necessary. By adopting these practices, we aim to balance our legal and business needs with your privacy rights.

International Data Transfers

In the operation of our services, "Move My Ghar" may need to transfer your personal information across national borders. This section outlines our practices and the safeguards we implement to protect your information during these transfers.

1. Transfer Mechanisms:

  • Global Operations: Given the international nature of our business, we transfer, store, and process your information in various countries around the world, including those outside of your country of residence. These countries may have data protection laws that are different from the laws of your country.
  • Standard Contractual Clauses: We use standard contractual clauses approved by the European Commission or similar contractual clauses in other jurisdictions to ensure that personal data transferred outside of the EEA is still protected and treated securely in accordance with European Union data protection law.

2. Compliance with Legal Standards:

  • We ensure that any transfer of personal information outside the EEA is undertaken in compliance with relevant data protection laws. We take steps to ensure that all such transfers are legally compliant and that your personal information is secure and protected.

3. Data Protection Safeguards:

  • Adequacy Decisions: For countries that have been deemed to provide an adequate level of data protection by the European Commission or other relevant authorities, your personal information will be transferred on this basis.
  • Additional Measures: Where we rely on standard contractual clauses or similar mechanisms, we may adopt additional or alternative measures to ensure the security of the transferred data. This may include encrypting your data during transit and at rest, conducting regular data protection impact assessments, and implementing stringent access controls.

4. Your Rights and Protections:

  • We are committed to ensuring that your rights are protected when your personal information is transferred internationally. You have the right to be informed about these transfers and the measures in place to protect your data. Additionally, you retain the right to access, correct, or request deletion of your personal information, no matter where it is processed.

5. Review and Updates:

  • Our international data transfer practices are regularly reviewed and updated to ensure compliance with new legal requirements and best practices in data protection.

"Move My Ghar" recognizes the importance of protecting your personal information when it is transferred across borders. We are committed to ensuring the highest level of protection for your data, regardless of where it is processed.

Children’s Privacy

"Move My Ghar" recognizes the importance of protecting the privacy and safety of children who use the internet. Our services are not directed to, and we do not knowingly collect personal information from, children under the age of 16.

1. Age Restrictions:

  • We do not knowingly engage in business or collect information from children under the age of 16. If we learn that we have collected personal information from a child under the relevant age without parental consent, we will take steps to delete the information as soon as possible.

2. Parental Consent:

  • For certain services directed towards children under the relevant age, we may collect information from children under the age of 16 but only with parental consent. In these cases, we provide additional privacy protections.

3. Information for Parents and Guardians:

  • We encourage parents and guardians to take an active role in their children’s online activities and interests. "Move My Ghar" supports parents and legal guardians in supervising their children’s online activities by providing tools and options to manage their children’s privacy.

4. Reporting and Removal:

  • If a parent or guardian becomes aware that their child has provided us with personal information without their consent, they should contact us. Upon confirmation, we will promptly delete such information from our records.

5. Educational Material:

  • "Move My Ghar" is committed to providing educational material for parents and guardians to understand the internet's privacy implications for children and to help ensure a safe online experience.

6. Compliance with Laws:

  • We comply with applicable laws and regulations concerning the collection and processing of children’s personal information, such as the Children’s Online Privacy Protection Act (COPPA) in the United States and equivalent legislation in other countries.

7. Updates to Our Policy:

  • We regularly review and update our policies and practices related to children’s privacy to ensure they are in line with legal requirements and best practices.

"Move My Ghar" places a high priority on protecting the privacy of children and encourages parents and guardians to be actively involved in their children's online activities. Our practices are designed to comply with relevant laws and regulations and to ensure that children's information is handled appropriately.

Changes to This Privacy Policy

"Move My Ghar" reserves the right to update or change our Privacy Policy at any time. As our service evolves and as privacy laws and regulations change, it may be necessary to revise or update our policies. It is important to us that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

1. Notification of Changes:

  • We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of the policy.
  • In certain circumstances, we may let you know via email or other direct communication, especially if the changes are significant.

2. Review Period:

  • We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

3. Your Consent:

  • By continuing to use our services after these changes are made, you signify your acceptance of the revised policy. If you do not agree to the new terms, please stop using our services.

4. Historical Versions:

  • If possible, we will keep prior versions of this Privacy Policy in an archive for your review. This can help you track the changes over time and better understand how your information is used.

5. Feedback on Policy Changes:

  • We welcome your feedback on any changes to our Privacy Policy. If you have suggestions or concerns about our privacy practices, please contact us at the details provided in the "Contact Information" section.

Changes to our Privacy Policy are part of our commitment to comply with current legal requirements and to ensure transparency in our operations. "Move My Ghar" is dedicated to protecting your privacy and ensuring that you have a positive experience with our services.

Contact Information

At "Move My Ghar," we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. Should you have any questions about this Privacy Policy, our privacy practices, or if you wish to exercise any of your privacy rights as described in this policy, please contact us using the following details:

Contact Details for Privacy Inquiries:

  • Email Address: privacy@movemyghar.com
  • Mailing Address: Move My Ghar, [Insert Physical Address Here], [City, State, Zip Code], [Country]

Customer Support:

  • For general inquiries or support related to our services, please reach out to our customer support team:

Feedback:

  • We value your feedback and suggestions about our Privacy Policy and our services. Please feel free to contact us with your feedback at feedback@movemyghar.com.

Office Hours:

  • Our support and privacy teams are available during the following hours:
    • Monday to Friday: 9:00 AM to 6:00 PM
    • Saturday: 10:00 AM to 4:00 PM
    • Sundays and Public Holidays: Closed

Legal Notices:

  • For any legal notices or documents, please send them to our physical mailing address, attention to the Legal Department.

We ensure that all inquiries and concerns are addressed promptly and with the utmost attention to your privacy needs. "Move My Ghar" is dedicated to ensuring your satisfaction and trust in our services.